All Natural Soaps, Scrubs, Body Butters, Cleaning Products & much more...

Policies

Geranium flowerPrivacy Policies

Our privacy policy is pretty simple. We do not sell your names or your personal information.

We only share the information we absolutely need to in order to fulfill your orders. For example, we have to share your information with our credit card processor, or they can’t pay us. We have to share information with the Post Office, or they can’t deliver your package.

We send out one email newsletter per month (roughly) containing information about our new products, and any specials we may be running. You may opt out of that list at any time, by following the instructions at the end of the email or by filling out this form, and putting the word unsubscribe in the subject line.

Information Collection Visitor In general, you can view our web pages without telling us who you are or revealing any personal information about yourself. We may track IP addresses to analyze trends, administer the site, track online usage, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies : A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may also be used to enable us to track and target your interests, for the purpose of enhancing your experience on our site. If you reject the cookie, you may still browse our site, however certain features of our web site may not work as well. You should still be able to make purchases.

Product Orders

If you place an order from Aroma Roots, we require that you provide certain information on our online order form(s). For orders, we request you provide contact information (including your name, address, telephone number and email address, and the name and shipping address of the recipient) and financial information (including credit card number and expiration date and coupon code, if any). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.

Surveys and Contests

From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.

If you call or correspond with our customer service center, we will request information from you as well. The information requested depends upon the purpose of your contact, but is likely to include your name, billing address, email address, the name and shipping address of the recipient, financial information such as your credit card number and expiration date, and the order number and date.

Information and Use

Aroma Roots is the sole owner of any information we collect from you. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes and to fill your orders. In addition however, for your convenience we also may use the information to provide other services including the following:

Sharing of Information

We may occasionally partner with another party to provide specific services for us, such as providing credit card processing, shipping or promotional services. We will only provide contact information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We also ask these partners to confirm that their privacy practices are consistent with ours.

Email Communications

We may email you to communicate with you about your Internet, telephone and mail orders. You may also receive occasional email communications regarding our site, special offers or services, products or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email, or you may click here to contact us or write us at the address provided below. Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.

Links

Aroma Roots may occasionally contain links to other sites. Please be aware that Aroma Roots is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Notification of Changes

If we ever change our privacy policy, we will post those changes on our Customer Service page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will not do so without first notifying you of the changes and providing you with the ability to opt out of these different uses.

Returns

If an order is received damaged we must receive notice within 48 hours of delivery and customer should contact the shipping carrier. We will be happy to accept returns for credits only, less shipping charges for products. Credits are issued within 30 days of purchase.

Shipping 

Summer Shipping

During the warm summer months we only ship Monday – Wednesday to avoid having the products melt in a hot warehouse and/or shipping dock. If your product arrives melted – please put in the refrigerator or give us a call.

US Orders

We ship via USPS, UPS Please allow 7-10 days to receive your order

Aroma Roots’s products are made in artisan batches – handmade, poured and packaged to ensure freshness. We normally ship within 3-5 days of your order date.

Terms

Medical Disclaimer

Information is not intended, and should not be construed, as medical advice and is not intended to diagnose, treat, cure, or prevent any disease. If you are concerned about specific health problems, medical issues or disease, please consult your health care provider. If you have any allergies or sensitivities to specific ingredients, read our ingredient labels carefully before you use the product. Of course, if you experience any skin irritation, please discontinue use of the product immediately and consult your health care provider.

Shelf Life 

Because our products do not contain fillers, they should be used within 12 months after opening. You can help extend product life by storing in closed containers in cool, dry, and dark environment. Avoid getting water into a product’s container when using in the shower or tub. Each of our products is made with high-quality concentrated ingredients that even the smallest amount can serve your needs.